Life Equals FAQs
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FAQs

Company Information

What does Life Equals stand for?

At Life Equals, we are passionately committed to bringing about real and immediate change by micro-focusing on the daily nutrition of individual’s. These changes - better health, greater immunity from disease, and a happier outlook on life itself - are the kind of deep, meaningful changes that reach well beyond the individuals themselves. Check out about us to learn more!

 

Where is Life Equals based?

Life Equals is proud to be born in Kansas City.

 

Is Life Equals a non-profit organization?

Life Equals is a for-profit company who’s passionate about bringing about real, immediate and beneficial changes to America’s health. Buying Life Equals not only helps you get healthy, it helps a malnourished child in need. Because with each purchase, Life Equals® will give one month’s supply of essential children's multivitamins to children around the world — One for One. Check out bigger than us to learn more!

 

How can I learn more about how Life Equals gives?

We're so glad you asked; providing multivitamins to reduce the effects of malnutrition in children is the center of what we do. Please visit bigger than us for additional information.

 

What's the best way to get in touch with Life Equals?

Questions, concerns, or anything else, we always enjoy hearing from you.

Please direct written correspondence to:
Life Equals
P.O. Box 45833

Kansas City, MO 64171-5833

Feel free to call us at:
+1 816.875.6248
Mon. - Fri. 9:00 a.m. to 5:00 p.m. CST

Or our best email is: care@life-equals.com

 

Payment Options

What forms of payment does LifeEquals.com accept?

LifeEquals.com accepts Visa, MasterCard, American Express and Discover. We do NOT accept checks, or cash. PLEASE NOTE: We only accept one form of payment per order.

 

I’m nervous entering my credit card, is this a secure site?

Absolutely. We use a secure transaction system that protects all of your information and keeps it private – we cannot access it, and others won’t be able to either. We keep you safe – don’t worry!

 

When is my card charged?

Your credit card is charged at the time of your purchase. For subscription orders, you’re charged at the duration of your choice.

 

Did my order go through?

Once your order is submitted you will be directed to an order confirmation page with an order number. If you've reached this page, please be assured your order did go through successfully, and will be processed. Additionally, you should also receive an email confirmation shortly after you’ve placed your order.

 

Can I cancel my order once it has been placed?

In an effort to get our shipments to our customers as quickly as possible, your order cannot be cancelled or modified once it is placed. If you have entered an incorrect shipping address, please (contact us) immediately. PLEASE NOTE: A Package Intercept Fee of $10 will be assessed if you need to change a shipping address once the order has been submitted for processing.

 

Are there any hidden fees?

Absolutely not.

 

Shipping

What are the shipping options for Life Equals products?

Life Equals products are shipped by the United States Postal Service (USPS).

 

How long will it take to get my Life Equals products?

We guarantee 7-10 business days unless you select a quicker option. We are centrally located in the U.S., so there’s a good chance it will delivered quicker! If you selected 2-day shipping, you will receive your Life Equals products within two business days of placing your online order. Life Equals does NOT ship orders the same day they are placed. All expedited orders will ship the following business day. You will receive an email confirmation once your order ships. This email will arrive 1-2 business days after you receive your initial order confirmation email.

 

How much does shipping cost?

If you’re in the U.S. and choose Subscribe & Save, it’s free! However, there is a small international shipping fee, even with subscriptions. Shipping costs vary with every order and all shipping options and costs will be calculated for you in the "Shipping Method" section during checkout.

 

Do you ship Life Equals products Internationally?

Of course! We, at Life Equals love to travel and so do our products!

 

Does LifeEquals.com ship to P.O. Boxes or Military APO/FPO addresses?

Orders by standard shipping can be delivered to P.O. Boxes or Military APO/FPO addresses.

 

What if my order was damaged in transit?

In the unlikely event that your product does arrive with damage, please let us know within 21 days of your order date by emailing us at care@life-equals.com and please include photos.

 

Returns

How do I get a refund if I am dissatisfied with Life Equals supplements and vitamins?

All Life Equals supplement and vitamin products are satisfaction guaranteed within 60 days of the purchase date from both LifeEquals.com and all retailers. To receive a refund if purchased from LifeEquals.com, please mail us your original LifeEquals.com receipt along with your unused Life Equals product(s) within 60 days of the purchase date.

Please address to:

Attn: Life Equals Refund Request
Life Equals, P.O. Box 45833
Kansas City, MO 64171–5833

Your refund will be issued back to the credit card that you used to purchase the product. Please allow 2-4 weeks for your refund request to be processed and refund issued. We only accept returns, exchanges, and product-related issues for supplement and vitamins purchased on LifeEquals.com. Please contact the retailer you purchased your products from for proper return instructions.

 

What is your exchange/return policy for Life Equals apparel?

LifeEquals.com accepts exchanges and returns of Life Equals apparel within 30 days of receipt of your order. We can only exchange/return unworn products purchased from LifeEquals.com. We do not refund or reimburse shipping charges. Any merchandise considered worn upon return will be subject to a $10 restocking fee. Please mail your unworn products purchased from LifeEquals.com within 60 days of the purchase date. 

Please address to:

Attn: Life Equals Refund Request
Life Equals, P.O. Box 45833
Kansas City, MO 64171–5833

If you request a refund, it will be issued back to the credit card that you used to purchase the product. Please allow 2-4 weeks for your refund request to be processed and refund issued.

 

How do I exchange my Life Equals apparel?

Please fill out the exchange portion of the packing slip you received with your order.

 

How do I return my Life Equals apparel for a refund?

To return your unworn Life Equals apparel for a refund, check the refund option on the exchange form. Refunds are processed shortly after receipt. Please allow 2-4 weeks for your refund request to be processed and refund issued. We do not reimburse shipping for returned merchandise.

 

Do I have to pay to ship Life Equals products (supplements, vitamins and apparel) back to you?

Customers are responsible for shipping all exchange/return merchandise back to our warehouse. We do not offer return shipping labels; however, we will cover the shipping back to you on an exchange for an apparel item.

 

Which method of shipping should I use to send my Life Equals products back?

You can choose any method you like (USPS, UPS, FedEx, etc.). We highly advise securing a tracking number for your return, as Life Equals will not be liable for any return packages lost in transit.

 

Did my Life Equals product arrive back at your warehouse?

Please reference the return tracking number you secured to verify your package has been delivered. If the tracking number confirms delivery, please be assured your package has been received and will be processed shortly. You will not receive notification from us upon arrival at the warehouse.

 

How do I know my exchange/return has been processed?

Please allow up to 10 business days for processing from the time you return your item(s) to us. For exchanges, you will get an email confirmation once the new product is on its way out to you.

 

What if I was shipped the wrong item(s)

Please email us immediately at care@life-equals.com and we will be happy to correct our mistake.

 

Retailers

Does Life Equals donate to Vitamin Angels® when I purchase your product from Whole Foods Market or other retailer?

Yes, with each purchase, Life Equals® will give one month’s supply of essential children's multivitamins to a malnourished child in need.

 

Can I return/exchange supplements, vitamins and apparel purchased from a retailer on LifeEquals.com?

All Life Equals supplement and vitamin products are satisfaction guaranteed within 60 days of the purchase date whether purchased from LifeEquals.com or a retailer.

 

Manufacturing

Where are Life Equals supplements and vitamins manufactured?

Life Equals supplements and vitamins are manufactured in the United States at a GMPC certified facility.

 

Are Life Equals products regulated by the FDA?

The package labeling, ingredients and manufacturing quality of all Life Equals products are FDA regulated in accordance to the Federal Food, Drug, and Cosmetic Act (FD&C Act).

 

I have questions about a specific Life Equals product, where can I get additional information?

Because each Life Equals supplement and vitamin product is different in nature it isn't possible to provide one all-inclusive FAQs. Each Life Equals supplement and vitamin has their own specific FAQs found on their product page. Please refer to those FAQs for further product specific information.

 

Where are Life Equals supplements and vitamins manufactured?

Life Equals supplements and vitamins are manufactured in the United States at a GMPC certified facility.

 

Are Life Equals products regulated by the FDA?

The package labeling, ingredients and manufacturing quality of all Life Equals products are FDA regulated in accordance to the Federal Food, Drug, and Cosmetic Act (FD&C Act).

 

I have questions about a specific Life Equals product, where can I get additional information?

Because each Life Equals supplement and vitamin product is different in nature it isn't possible to provide one all-inclusive FAQs. Each Life Equals supplement and vitamin has their own specific FAQs found on their product page. Please refer to those FAQs for further product specific information.

 

*Science. The only thing we'll use to back up our claims.

Memory Boosting Superfoods That Fight Alzheimer's

Alzheimers.net

 

Four Fantastic Foods to Keep Your Eyes Healthy

American Academy of Ophthalmology

 

American Cancer Society Guidelines on Nutrition and Physical Activity for Cancer Prevention

American Cancer Society

 

7 Fruit and Vegetables That Boost Your Immune System

Care2.com

 

Prevention: What You can Do

CDC.gov

 

4 Types of Foods to Help Boost Your Memory

Eat Right. Academy of Nutrition and Dietetics

 

The 50 Best Foods for your Penis 

Eat This, Not That!

 

4 Nutrients to Eat for Better Skin & Hair

FoodInSight.org

 

Boost Your Memory by Eating Right

Harvard Medical School

 

Lowering Your Blood Pressure with DASH

National Health and Human Services Department

 

10 Foods That Are Edible Aphrodisiacs

PBS.org

 

Eat your fruits, vegetables for skin with sun-kissed glow

ScienceDaily

 

Quercetin Supplement

University of Maryland Medical Center

 

Do Fruits and Veggies Make You More Attractive?

WebMD